Structured ticketing
Capture, classify and prioritize customer or internal service requests.
helpdesk ticketing software
Helpdesk Ticketing and SLA Management Software
Resolve tickets consistently with routing, service targets, knowledge and reporting in one support system. Built for customer support, internal IT and service operations teams.
Secure online checkout Connects with Simserp Guided activation
Inside the workflow
See what your team can do.
Illustrative workflow previews. Actual product screenshots are pending.
What it solves
Bring requests out of inbox chaos and give every issue an owner, priority and history.
Ticketing, Knowledge Base, and SLA management. Each capability supports a practical operating flow instead of creating another isolated tool.
Structured ticketing
Capture, classify and prioritize customer or internal service requests.
Automated routing
Direct work to the right queue or agent using clear assignment rules.
SLA management
Track response and resolution commitments before service targets are missed.
Knowledge base
Turn repeat answers into reusable guidance for customers and agents.
Support channels
Bring supported communication channels into a more consistent service workflow.
Service reporting
Review volumes, resolution patterns and team performance to improve support.
Business outcomes
Built around the work your team does every day.
Focused workflows help people act faster while connected records give managers better visibility.
- Structured ticketingCapture, classify and prioritize customer or internal service requests.
- Automated routingDirect work to the right queue or agent using clear assignment rules.
- SLA managementTrack response and resolution commitments before service targets are missed.
- Knowledge baseTurn repeat answers into reusable guidance for customers and agents.
How it works
A clearer path from setup to useful insight.
Capture and classify
Create tickets with the context, urgency and category teams need.
Route and resolve
Assign ownership, work to service targets and keep communication attached.
Learn and improve
Use reporting and knowledge content to reduce repeat effort and delays.
Plans & pricing
Choose the right starting point.
Prices and inclusions below are generated from the live Simserp catalog.
Helpdesk - Enterprise
₹10,000.00/month
For large organizations requiring robust, customizable helpdesk solutions with dedicated support.
- All Pro features
- Custom Integrations
- Dedicated Account Manager
- Priority Support
- Advanced Security & Compliance
Helpdesk - Pro
₹4,000.00/month
Empower growing teams with advanced features like SLA management and automation.
- All Starter features
- SLA Management
- Automated Ticket Routing
- Chat Support Channels
- Advanced Reporting & Analytics
Helpdesk - Starter
₹1,500.00/month
Ideal for small teams needing basic ticketing and knowledge base functionality.
- Unlimited Tickets
- Basic Knowledge Base
- Email Support Channels
- Basic Reporting
Questions answered
About Helpdesk
Clear answers for teams comparing this software category.
Can this manage internal IT requests?
Yes. The ticket structure works for customer support and internal service desks.
Does Simserp support SLAs?
SLA management is included in applicable plans, alongside routing and reporting.
Is there a knowledge base?
Yes. Teams can pair ticket handling with reusable knowledge content.
Can tickets be routed automatically?
Advanced plans include automated ticket routing and richer support workflows.
Connected solutions
Build beyond one module.
Start with confidence
See Helpdesk in your workflow.
Compare the live plans or ask for a guided walkthrough before you choose.
HelpdeskExplore features. Choose your plan.View plans & buy